Our vision is to become an exceptional service organization. This vision will be built on an unwavering and unending focus on our customers. We will amaze our customer with service standards that far exceed their expectations, and we will measure our success through our customers' words, not ours. As an exceptional service organization, we will maintain and expand long-term relationships with valued customers and achieve high levels of profitable growth in that process.

In achieving our vision, we recognize that our people are our most important asset. We will create an environment where our people can learn, succeed and grow—by continually investing in innovative processes, technology, training and other tools to support our people. We aim to instill in the hearts of our people the passion to deliver the industry's most superior service